Refund Policy

Depart Smart dba ClearCause 501c(3) is a Guidestar Platinum participant. Depart Smart focuses on online tools and education, safety abroad initiatives, public awareness and outreach and educates students, parents, and other travelers on issues involving the safety of international travel and study abroad programs. Donations made to Depart Smart are tax deductible according to IRS guidelines. In accordance with Internal Revenue Service (IRS) rules, Depart Smart enforces a strict "No Refunds" policy for donations and event ticket sales. If you cannot make an event, your ticket purchase becomes a tax deductible donation. However, Depart Smart recognizes circumstances wherein reversal of transactions are necessary. These include Charge Back and Gross Error transactions.

A. Charge Back transactions occur when the credit card holder files a dispute with their bank stating either they did not authorize or recognize the transaction on their credit card or bank statement. Depart Smart staff will provide support documentation in an effort to resolve Charge Back cases in favor of Depart Smart. However, if Depart Smart is unable to resolve such cases and the case is referred to pre-arbitration, Depart Smart will, under its variance of power authority, not regrant any funds to the advised fundraiser, no attempt will be made to compel the organization to return the funds since the regrant of an advisement is considered complete and unrestricted. However, Depart Smart will not issue any further regrants of donor-advised funds until it receives additional funds from donors or other sources advised for the organization equal to the amount of the Charge Back.

B. Gross Error transactions occur when the credit card holder or donor makes a transaction for an amount grossly different than the intended amount. For example, a donor makes a $5,000.00 donation instead of a $50.00 donation. A Gross Error transaction DOES NOT include advisements: made to the wrong organization or fundraiser, containing an incorrect name, dedication, or designation, or any other non-financial reason. Depart Smart retains sole authority to determine the exact criteria of a Gross Error transaction. A Gross Error transaction refund will only be considered if Depart Smart has not yet regranted funds to the designated fundraiser. Once funds are regranted, the donor should contact the fundraiser in order to attempt to correct the error.